International Customers: To be sure of receiving your orders by christmas please make sure they are placed by Monday 10th December.
Christmas: For all orders placed after 2:30pm on Thursday 20th December we cannot guarantee delivery until after the New Year.
We would like all our customers to enjoy their shopping experience and receiving your goods is an important part of this process.
Depending on the type of products you order there may be different time requirements to prepare your order for dispatching.
We are unable to dispatch an order until we receive confirmation that the payment has been cleared. Please note we are unable to accept payment by cash or cheque.
For Items that are made-to-order or customised: Please allow a few days for us to prepare your order. An estimate is given in the product description.
For Items held in-stock: Please allow up to 3 working days for your order to arrive after dispatch. Orders are dispatched on Mondays, Wednesdays and Fridays. You need to have ordered by midnight the day before to guarantee dispatch on these days. (excluding Bank Holidays)
If the Monday was a bank holiday then your order will be dispatched on the Wednesday of the same week.
Your order will be sent using Royal Mail or Parcel Force depending on the size and weight of the items. It is sometimes required to split orders into multiple packages. In such event the packages may not arrive together on the same day.
Priority & International Priority options
When selected at the checkout we will dispatch your order within 48 hours and for customers within the United Kingdom delivery time is next working day (Not guaranteed). International delivery time is normally 5 - 10 working days.
This is the fastest delivery speed available from us.
Domestic (Delivery within the United Kingdom)
The free delivery option: Normally dispatched within 5 working days and delivered by Royal Mail Second Class.
Rest of world (International Standard)
International items are generally delivered within two weeks, although this can be longer at peak times and may be subject to customs delay at the destination country.
Collecting your orders from us
Sorry but at this time we are unable to offer a collection service for customers to collect orders directly from our warehouse. We are looking for a new location where this can be made possible.